Video Conferencing & Unified Communications for Virtual Healthcare (Telehealth)



Video conferencing has taken many vertical industries to a new level – healthcare is no different. Video conferencing and meeting room services are starting to help save lives by improving the ability to consult and collaborate with doctors from anywhere in the world instantly. Healthcare organizations can improve the quality of service to their patients, from infants to the elderly


Terms Commonly Used in Healthcare Conferencing:

Videoconferencing Definition:

Video Conferencing provides solutions for ab everyday collaboration need. Communicate face to face via cloud video and legacy video systems on Mobile (cellular) phones, tablets, laptops, desktops, web browsers (Web Real-Time Communication WebRTC), Boardrooms and video-enabled huddle rooms. 


Telehealth / Telemedicine 

The remote diagnosis and treatment of patients by means of telecommunications technology.


HIPAA compliance

Companies that deal with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance.

Video Conferencing Enabled Healthcare Services


Emergency Contact

  • Consult with specialists at any time within minutes. Over a range of specialist and personal devices.

The Quality of Service

  • Quick and easy contact with patients who are unable to attend a medical practice. Include other professionals into a call from anywhere in the world.

Reduce Pressure on Resource Management

  • Managed video services take the issues of Infrastructure Management away from your internal IT teams.

Safe and Secure

  • Securely managed services with ISO27001:2013 rating.
  • Ensuring your businesses and your medical patient’s information and conversations remain confidential.
  • HIPAA - Companies that deal with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance.

"Consult with specialists at any time within minutes. Over a range of specialist and personal devices."

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Video Conferencing as a Service (VCaaS)


A global, always-available virtual meeting space used for collaboration with customers, colleagues, partners, suppliers, and more. Connect all devices: room systems, mobile systems, desktop soft-clients, browsers, or phone systems. Our vast service is available through various technology options as well: Acano, Polycom, Cisco, Pexip, Vidyo. The end result is a versatile collaboration solution best suited to meet your specific needs.
Public-cloud, internet service equipped with personal or team meeting spaces that are accessible from any video-enabled device. The service is backed by our global VNOC and supported 24/7/365.
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 Video Conferencing for Health Professionals

  • Easily and securely collaborate – your team of users can meet and collaborate on documents, presentations, training or participate in executive briefings from your own office. The return on implementing a video solution is saved time, travel costs, and the ability to replay a meeting or call if you choose to record it from your secured web account. Patient-confidentiality is a concept synonymous with the Health industry. The number one enemy of confidentiality is a security breach, so needless to say, Health professionals must ensure they communicate securely with both patients, health experts and area specialists, within the highly secured spaces that UC&C can provide.
  • Extend communications – not only can you use a video conferencing solution for various meetings, you can also use it for interviews, checkups, and training across departments at your practices.
  • Interoperability – video conferencing has come a long way with the ability to meet, record and share content. Many platforms now allow you to invite anyone to a meeting through a link, so everyone has the same user experience no matter what video platform they use (Skype, Lync, Cisco, Google Hangouts, etc.). Plus, you can use any device ranging from a tablet to a desktop, further extending the ability to easily meet no matter where you are.
  • Managed service – a real concern for many businesses, no matter which industry, is how to manage the video conferencing technology. An independent managed service provider will be able to easily listen to your needs and implement a solution that will work best for you and your budget. Pinnaca is a certified partner with multiple industry respected vendors, from Google Hangouts Meet, Cisco to Pexip. Our diverse portfolio includes helpdesk services, user adoption training and even managed video bridging – all you have to do is show up to the meeting and we’ll handle the rest.



"Health professionals must ensure they communicate securely with both patients, health experts and area specialists

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 Benefits of Video

  • Efficiency
    Any facility with an internet connection can use video to lower costs of transporting specialists, consultants, patients. When health advice or documentation is needed, Video can help speed up the process improving efficiency and collaboration.

  • Training
    Video conferencing can be used to provide quick, cost effective and efficient training for government departments. Specialist can host and record training sessions that multiple people can attend from any location.

  • Easier Communication
    Increasing face-to-face interaction between geographically dispersed partners. Ideal for initial patient calls or time/ travel saving for checkups.

  • Saftey
    Fully hosted and managed Video Conferencing services offer users a secure private network meeting spaces that meet ISO27001/ HIPAA regulations.

  • Quick Response
    Quick and easy contact with patients who are unable to attend a medical practice. Include other professionals into a call from anywhere in the world.


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Security for Your Unified Communications

Patient-confidentiality is a concept synonymous within healthcare. The number one enemy of confidentiality is a security breach, so needless to say, doctors and health professionals must ensure that they are communicating with patients and peers within highly secured spaces, UC&C can provide.

Read the full article here.


What is UC&C interoperability?


In the modern workplace, we're surrounded by an abundance of technology, and there is no bigger gripe than when the technology doesn't work together. Imagine attempting to join a meeting on a busy schedule when suddenly one device isn't working with another device, even though it worked correctly with a different device last week. There’s nothing more annoying; however, the answer is inherently simple. Interoperability. This fancy word has begun to float around the world of Unified Communication (check out our dictionary to understand that one!) more and more. Interoperability is defined as the "ability of computer systems or software to exchange and make use of information."

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Pinnaca Global Managed Services



An end-to-end managed service that enables organizations to enjoy the full benefits of their video communications technology, with increased reliability, flexibility and cost savings. Our service provides a consistent and high-quality user experience utilizing Pinnaca’s public and private cloud video infrastructure, or if you already own video infrastructure, we can manage it for you.
The services revolve around delivery, of the user experience. This involves world-class customer-facing services as well as disciplined behind-the-scenes monitoring and management to ensure all elements in the video conferencing eco-system are able to perform optimally.
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UC&C Strategy:

Choosing your next UC&C platform can be overwhelming! Cisco, Avaya, Microsoft, Polycom, etc.? We measure your requirements against each platform’s capabilities, creating a score card and systematic recommendation.


Video Program Assessment:

Do you already have a Video platform deployed within your organization but usage and adoption of the technology is low? We define use cases and map expectations against the customer’s current technology providing industry best practice recommendations and appropriate recommended change to deliver a successful video collaboration program.


Network Assessment:

Is your network infested? We access networks to consume the requisite bandwidth, eliminating traffic and errors that guzzle resources, jeopardize security, and erode your corporate profits. Further, we assist in identifying proper admission control and end-to-end QoS targets making it easier for administrators to maintain control.


Cyber Security:

What’s the chances your organization will be hacked? Have you planned for the worst and prepared reasonable countermeasures? With 15 billion devices connected to the IoT and growing, security has never been more critical. Let our security professionals help you meet your compliance regulations.




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With the market soaring and technology advancing, here are eight telemedicine technology trends to watch:

  1. Cloud technology – Let’s face it, hardware costs a lot of money and is an unnecessary expense when it comes to providing telehealth/telemedicine solutions. Data can easily be stored in the cloud and accessed securely, a move many hospitals have made to improve both workplace and doctor/patient experience. Several video technologies are emerging to integrate several video platforms into one experience hosted in the cloud, such as Pexip & Cisco CMS.
  2. Patient experience – The everyday patient expects solutions that enable them to take control of their care. Vendors have developed the tools and technology to reach remote patients all while reducing costs, increased experience over quality video, and communicating with physicians efficiently. Both physician and patient are happier when travel is taken out of the equation for a quick check-in or follow-up regarding their health.
  3. Mobile technology - A reported 91% of adults own a cell phone, while 83.3% of U.S. households report computer ownership. Internet connections are faster, cameras are typically built-in as a standard, and healthcare applications for devices are among the top in downloads. With many people already plugged in and ready to monitor or manage their health, the demand for telemedicine is high.
  4. Remote workplace – Hospitals are more connected than ever, with doctors, nurses and staff collaborating in real-time. Video conferencing enables experts from anywhere in the world to conference in, no matter the time or device they are using. Easily solve problems and communicate quickly at a fraction of the cost it would take for in-person consultations or meetings.
  5. Social network – If you did a Facebook, Instagram, Pinterest, Twitter or Google+ search for anything health related, you would likely see billions of results. People share healthy recipes, ask for health or fitness advice, and count on family and friends to provide motivation. Social networks are helping people everywhere maintain healthier lifestyles all while integrating these decisions with other technologies, such as healthcare applications.
  6. Health & wellness routines – People seek advice, especially from their physicians, dieticians and wellness coaches. Telemedicine enables experts to easily and quickly communicate with patients to provide new diet and exercise routines to improve post-discharge care. Costs are cut and complications are reduced, providing a better overall experience.
  7. Privacy & Security – Medical networks are expected to be secured. Policies around storage and access of patient information can be managed in the cloud, reducing the risk of it becoming lost or stolen.
  8. Cost-effective operation – Day-to-day tasks and meetings become more efficient while increasing satisfaction for everyone. Video conferencing provides an affordable solution for medical staff and patients to easily collaborate, meet and share information. Operationally, it takes the burden off of hospital staff to need to be in multiple places when they can easily access video from any device.

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